FAQ

Q1
What kinds of machines do you manufacture? How long has your factory been in this field?
A:We have more than 10 year experience on manufacturing high speed automatic roll paper slitting rewinding machine, automatic high speed roll slitting sheeting machine, high speed paper straw roll slitting machine, automatic roll slitting cross cutting machine, roll to sheet cutting machine with auto stacker, automatic A4/A3 paper roll slitting cross cutting machine, automatic roll to sheet cutting machine with automatic packing machine, automatci film slitting machine.
Q2
What kinds of machines do you manufacture? How long has your factory been in this field?
A:Right now, the products roll paper slitting rewinding machine, roll slitting shetting machine, paper straw roll slitting machine, roll slitting cross cutting machine, roll to sheet cutting machine, A4 paper roll slitting cross cutting machine.
Q3
What kind of materials could be working on slitting machine?
A:The slitting rewinding machine is mainly used for kraft paper, news paper, silicone paper, thermal paper, fluting paper, sublimation paper, glassine paper, coated paper, recycled paper, paper cardborad, A4 copy paper, laminated paper, linear paper, wax coated paper, oil proof paper, tipping paper, cigarette filter paper, tobacco paper, medical paper, water proof paper, plastic film, foil paper, glossy paper, sticker paper, self adhesive paper, duplex paper, non woven fabric and so.
Q4
Where has you exported machines?
A:With the aim “to be the supplier of high quality” and the mission “to satisfy customers and offer the best after-sale service”, we have exported machines to Pakistan, Dubai, KZ(Kazakhstan), Qatar, Uganda, Jordan, Oman, Romania, Slovenia, Italy, Greece, Germany, France, Spain, Gorgia, USA, Cananda, Guatemala, Jamaica, Ecuador, Peru, Mexico, Colombia, Chile, Argentina, Panama, Brazil, Dominican Republica, Egypt, Kenya, South Africa, Rwanda, Burundi, Europe, Latin America, South America, Saudi Arabia, Asia and Africa and so on.
Q5
Do you have CE certification for machines?
A:Yes of course we have, all of machines have SGS certificated CE.
Q6
What is the machine delivery time? What is the packing way for delivery?
A:Generally speaking, the machine could be shipped out within 20-30 days after confirming everything. The machine would be spayed by anti-rust oil then wrapped with stretch film, at last, it would be packed by non-fumigation wooden box. Products are generally shipped from Ningbo Port, China to the destination port by sea. In the process of product transportation, if it occurs damages, it is determined that our product packaging and reinforcement work is not in place, we will bear the corresponding losses.
Q7
How about the machine guarantee?
A:During the production process, we will adopt strict inspection process to ensure product quality. During one year, any parts damaged caused by machine-self, the seller will repair/replace the spare parts for free, but the buyer should pay the freight. After one year, the seller will supply the spare parts to buyers as the cost. The machine service is all around the machine life.
Q8
What about the machine installation and training? How about after-sales service?
A:Based on our strong after-sales team and rich experience, we can resolve problems online by video call, messages, and e-mail. And we have detailed manual of operation and complete video training. If there is any problem in the process of using the product, you can directly call us or send an email, we will respond immediately.
Q9
What material can be done on slitting machine and what is the minimum roll paper gsm(grams per square meter) working on paper slitting machine?
A:Slitting machine can work for different kinds of paper, such as liner paper for self adhesive paper, silicon coated food wrapping paper, paper straw packing paper, coated and laminated paper, two-side offset paper, brown kraft paper, A4/A3 paper, cigarette filter paper, sticker paper, cardboard paper, bamboo paper, ice cream cono paper, PLA coated paper, biodegrable food paper packaging paper and so on. Our slitting machine can working perfectly for 18gsm paper with high stability and high precision, such as paper straw packing paper.
Q10
If I want to cut the roll material into sheet, what machine would be suitable?
A:We have two types of machines from roll material into sheet which is used for paper, laminated paper, printed paper, adhesive sticker, non-woven fabric, aluminium paper, PET and PP sheet, radiography film, copy paper and plastic film etc.. The machine cuts material with guillotine knife, at the same time, it can slitting material with round knife as well. Automatic Roll to Sheet Cutting Machine with Auto Stacker: obviously, this machine includes automatic stacking system, which can collect the material neatly. Usually this machine is widely used in offset printing and packaging industry. Roll to Sheet Cross Cutting Machine: it is a standard but very flexible machine without automatic stacker. This machine can cut the thin wrapping paper of 20gsm up to 500gsm even higher gsm paper.
Q11
Does HK Slitter accept customization?
A:Of course, we could design the machine based on customer's requirement, like the electrical parts etc.
Q12
How many slitting knives could be installed in the machine?
A:Generally the slitting machine will install 15 sets for knives, however, we could install more according to your requirement.
Q13
What kind of machines would be a good choice for A4/A3 copy paper production?
A:Generally, if you want to make a full production, you need roll slitting cross-cutting machine, wrapping paper packing machine and printing machine. According to your needs of productivity, the reel paper feeding could be one or multiple. And the wrapping paper packing would be inline connected with machine.
Q14
Where is the factory located?
A:We are located in Wanquan Town, Pingyang City. It takes you 10 minutes by car from Ruian Train Station or one hour from Wenzhou International Airport.
Q15
How many slitting knives could be installed in the machine?
A:Generally the slitting machine will install 15 sets for knives, however, we could install more according to your requirement.
Q16
What is your payment term?
A:Generally we accept 30% deposit, 70% balance before shipment, however, we can aslo accept Letter of Credit, we can discuss further information.

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